Garage Door Spring Replacement
Customer Issue: Mr. Chevalier suffered a broken extension spring, and needed a new pair installed ASAP.
Our Solution: The garage door had already locked itself in place, so our team got straight to business. They disconnected the opener, carefully eased the garage door springs into their fully relaxed position taking extra care of the broken one, and removed both. They then cleaned the extension cables and put in the new pair.
Customer Issue: The customer suspected photosensor issues when her garage door refused to close without any sign of opener problems.
Our Solution: Our team found Mrs. Bonn’s diagnosis to be accurate, and – after unplugging the opener and locking the door open – loosened the sensors for realignment. One needed to be raised slightly, which required removal and reattachment. No more problems after that.
Customer Issue: The customer’s door would only open halfway before coming to a halt, and the travel and force limit switches were stuck.
Our Solution: Our team needed to open the opener's housing and pry off the dials from underneath before scraping the rust and attaching new ones. In addition to that, we also replaced some frayed electrical wires. We were then able to help Mr. Strenson restore the travel settings to the correct limits.
Customer Issue: A lift cable frayed nearly to the breaking point. Fortunately, the customer caught it before then.
Our Solution: After unplugging the opener and easing the tension out of the torsion system, our team unwound the faulty cable from around the spool and detached it from the drum. We also checked the other cable to ensure it was alright before replacing the damaged one and testing it.
Customer Issue: A jammed roller caused alarming grating sounds and slow opening and closing that alerted the customer.
Our Solution: With the opener unplugged and the manual release pulled, our team lifted the door out of its tracks and took out the faulty roller for replacement. After making sure the others were in good shape we replaced the roller and returned the door into the correct position.